Shipping & Returns

Freight

Freight is calculated on size of the order and the remoteness of the recipient’s location. Shipping costs will be displayed at the checkout before purchase is confirmed. A web sales consultant will advise the delivery cost of larger items as soon as we receive your order (all order’s over $500 AUD are freight free within Australia unless specified).

If you wish to discuss freight please contact (08) 9309 6066. New Zealand customers please email us for a delivery quote. Overseas orders can be processed but Thump Music asks you email us directly (info@thumpmusic.com.au).

For larger items sent by courier someone must be present at the designated shipping address during normal business hours (Mon – Fri, 9am to 5pm) to sign for deliveries. Extra charges will be incurred for repeated drop off attempts.

Thump Music uses TNT and Australian Registered Post for all orders leaving our facility. You can request for larger orders your TNT tracking number if it is not supplied.

Return Policy - Web Sales Only

If you are not completely satisfied with your purchase please contact us for a in store credit / exchange of the product purchase price, excluding freight and insurance costs, within 14 days from the original shipping date. This does not include non-stocked items.

Refunds are only given under the following circumstances;

* have a fault that the customer could not have known about at the time of purchase
* do not match a sample they were shown
* aren't as they were described
* goods are returned within 14 days as specified above.

A credit / exchange will not be given for the following reasons;

* no proof of purchase is offered
* the customer simply changes their mind
* the customer bought them for someone else who doesn't want them
* the goods have been damaged after the purchase
* were made aware of a fault before they purchased the goods

All returned goods must be in original condition (as sold), include a Return Authorization Form, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse.

Warranty terms and conditions do vary depending on product and supplier please call us on (08) 9309 6066 for further details.